Payment and Charges Policy

Prices:

  • ALL payments are required within 5 calendar days of the date on the invoice.
  • Any fees due over and above your contracted hours will be calculated and added to your next invoice.

Retainer Fee:

  • If I have a vacancy available but you do not require it straight away an “optional” retainer fee may be charged. A retainer fee is charged when a place is being reserved for your child in the future thus preventing me from offering the place to another child and therefore losing potential income. Retainer fees are charged at half of the price of your normal monthly fee. They are not a “credit” towards future childminding fees and they are non-refundable.

Hours of Business / Opening Hours

Monday to Friday: 7:00am – 9:00pm

If you need care outside of these hours, please ask and I might be able to accommodate.

Absence/Illness:

Illness (me/my family): no fees apply

Illness (parent/children): full fees apply

How & When to Pay:

  • As stated in your contract you agree to;
  • Pay your childcare invoice within 5 calendar days.
  • Contracted hours must be paid in advance & in full
  • Fees are applicable if your child is absent due to illness or if you take holidays. Fees are not applicable when my service is unavailable, e.g. my holidays or my sickness.

Methods accepted

  • Direct Bank Transfer ONLY

Late Payment:

  • I would be grateful if you could ensure prompt payment of invoices. If I have not received payment within 3 days, (including the day the invoice was issued) I will issue a reminder with a £12 admin fee. If I still have not received payment within 48 hours, I reserve the right to cease minding your child until I receive full payment
  • For the purpose of working out “days” weekends and bank holidays are included.
    It is the Parent/Carers responsibility to ensure payment is made on time.
  • I also reserve the right to request a deposit so if you fall behind with payments the deposit will be used to clear the debt and the childminding contract may be terminated without notice.
  • Deposit will be returned on departing the setting if payments are up to date.
  • If payment has not been received within 10 days from the remainder being sent. I will terminate the contract with immediate effect and your childcare place will go to the next parent on my waiting list. I pass details of any outstanding invoices to my insurance company who will work together with debt collection agencies to recover the money on my behalf. To avoid any unnecessary stress, please ensure payments are made on time.

Final Payment:

  • When you request to end your contract you will be issued with a final invoice within 1 working day. This is still subjected to the payment being received within 3 days (including the day that it was issued) However; if this is not received and goes overdue, I reserve the right to cancel the contract without notice and no refunds will be given for any future dates that you have paid for. This is to protect myself from non-payments. I strongly recommend that all payments are made within the allotted time frame. If you have left the setting and still owe money, you have upto 15 days to make payment (including late payment fees) if after the 15 days the payment has not been received I will pass your account to a debt collections agency and they will recover the debt on my behalf. I will not be held responsible for any repercussions it might have on your credit file and/or finding alternative childcare that will not accept you due to non-payment of fees. Ultimately, it is the parent/carers responsibility to ensure all fees & charges are paid on time.

For more information please refer to your contract or get in touch.

Treasure the Moments Childcare

Date Created: 5th January 2022
Updated: —

Also see: Departure Policy